Regulatory
Remotes Regulatory Section
Remotes' electricity rates and services are regulated by the Ontario Energy Board (OEB), an independent provincial government agency that is responsible for overseeing the province's electricity and natural gas sectors and all its participants. Remotes' rate applications must be approved through a hearing process from the OEB in which they set the electricity rates and other charges.
Remotes' applications to the OEB, service documents, and licences are listed below. Additional information may be found on the OEB's website at www.oeb.ca, or by contacting Remotes at RemotesCustomerService@HydroOne.com or 1-888-825-8707.
Remotes' Conditions of Service describe the operating practices, connection policies, and the types of service available to the electricity customers within Remotes' service area.
This document includes information on account administration including rates and conditions, billing procedures and payment plan options, and references the regulations and codes that govern the services provided, including safety and inspection requirements as well as roles and responsibilities.
Remotes 2012 Conditions of Service
The Ontario Energy Board (OEB) allows three rate-setting options for electricity distributors: Price Cap Incentive Rate-setting (Price Cap IR), Custom Incentive Rate-setting (Custom IR), and Annual Incentive Rate-setting Index (Annual IR Index).
Remotes uses the Price Cap Incentive Rate-setting method to apply for rate approval. This method allows for rate rebasing every five years. In the rate rebasing year, Remotes submits a full Cost of Service application. In between Cost of Service applications, Remotes will apply for a mechanistic increase to electricity distribution rates and other charges (an IRM Application). The OEB examines the rate applications on behalf of the public interest.
| Remotes 2024 IRM* Rate Application (EB-2023-0031) | Application and Evidence | Decision |
| Remotes 2023 Cost of Service Application (EB-2022-0041) | Application and Evidence | Decision |
| Remotes 2022 IRM* Rate Application (EB-2021-0034) | Application and Evidence | Decision |
| Remotes 2021 IRM* Rate Application (EB-2020-0032) | Application and Evidence | Decision |
| Remotes 2020 IRM* Rate Application (EB-2019-0045) | Application and Evidence | Decision |
| Remotes 2019 IRM* Rate Application (EB-2018-0043) | Application and Evidence | Decision |
*Incentive Rate Mechanism
Notice of hearings are found in the Application and Evidence section
Remotes' electricity scorecard, which is accompanied by management discussion and analysis to explain the scorecard, demonstrates how Remotes is performing each year relative to measures determined by the Ontario Energy Board (OEB): Customer Focus, Operational Effectiveness, Public Policy Responsiveness, and Financial Performance.
The Scorecard is designed to encourage electricity distributors to operate effectively, continually seek ways to improve productivity, and focus on improvements that their customers value.
| Remotes 2022 Scorecard and MD&A | English | French |
| Remotes 2021 Scorecard and MD&A | English | French |
| Remotes 2020 Scorecard and MD&A | English | French |
| Remotes 2019 Scorecard and MD&A | English | French |
| Remotes 2018 Scorecard and MD&A | English | French |
After a major event such as a large-scale outage, Remotes is required to report and file with the Ontario Energy Board (OEB) within 60 days of the occurrence. These reports outline our response to major events.
Major Events Response Report – September 20 to 21, 2019
Electricity Distribution Licence (ED-2003-0037)
Remotes operates under the following Electricity Distribution Licence to distribute electricity to customers in its licenced service area
Electricity Distribution Licence (ED-2003-0037)
Electricity Generation Licence (EG-2023-0227)
Remotes operates under the following Electricity Generation Licence to generate electricity to customers in its licenced service area.
Electricity Generation Licence (EG-2023-0227)